1st / 2nd Line Technical Support Analyst
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- Bourne EndSL8 5AU
- Posted 23rd Mar 2010
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Posted by:
i4 Recruitment Account
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Salary:
£15000 - £23000 per annum
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Job Type:
Permanent
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Reference:
i4JCOMP000552
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This job has been viewed
83 times
since it was posted.
Job Description
1st / 2nd Line Technical Support Analyst
Bourne End
Salary £15000 – £23000
Our client, a growing IT services provider, requires a 1st or 2nd line support analyst to work on a busy helpdesk in Bourne End. The Technical Support Analysts will deliver technical support via the telephone, email and using remote access software, to our increasing client base.
1st / 2nd Line Technical Support Analyst Role:
Answer the telephone and log calls into our helpdesk application; entering detailed information as to what the problem is and what actions have been taken so far to rectify
Attempt first time fix; working with the user and your team to try to resolve the issue as quickly as possible
Calling the user back at agreed timescales to ensure they are kept abreast of the situation and understand what the next steps are and when they will happen
You need to be a calm and assured person who works well under pressure and to tight deadlines, is very well presented and has very good communication skills
1st / 2nd Line Technical Support Analyst Candidate:
Ideally you will have an up to date MCP qualification
Experience of working on a busy IT helpdesk as either a 1st Line Support or 2nd line support
Experience of administering/configuring Microsoft products (Windows XP / Windows 2000 / 2003 Server)
Understanding of TCP/IP, WAN/LAN including routers, switches and firewalls
Experience of developing and maintaining relationships
Driven, self motivated, hard working
Excellent communications skills
Well presented
1st / 2nd Line Technical Support Analyst Salary:£15000 - £23000
To apply, please send your CV to apply@i4jobs.co.uk
1st Line Technical Support Analyst based in Bourne End / First Line Helpdesk in Bourne End / 2nd Line Technical Support Analyst based in Bourne End / Second Line Helpdesk in Bourne End
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